Every piece we ship goes out with a Complete Satisfaction Guarantee. If for any reason you are not satisfied with your purchase, please return the unused merchandise in its original manufacturer packaging and shipping carton within 30 DAYS of receipt for a prompt and courteous exchange or refund. All fragile and valuable items (i.e. glass items, clocks, watches, lamps, etc.) should be returned in their original shipping cartons with appropriate shipping insurance to cover against breakage and damage. Acceptable shipping methods are FedEx, UPS and USPS. Refunds do NOT include original or return shipping charges. Exchanges are of course shipped at no charge.
Holiday gifts purchased in November and December have an extended 60 DAY return period. Items must be received no later than 60 days from when the order was originally placed to receive a refund for the item. Otherwise a store credit will be issued.
Free Shipping Refund Policy (non-defective product only):
When you receive free shipping, ArchitectGiftsPlus is paying shipping costs on your behalf. Return of products voids the free shipping offer. Refunds will be less actual shipping fees incurred by ArchitectGiftsPlus. Refunds do NOT include original or return shipping charges. Exchanges are of course shipped at no charge.
Damaged Items Policy:
We ask that you please inspect your order upon delivery. Any damage MUST be reported by email within 5 business days of receipt. Please retain all original packaging materials until advised otherwise. Do not ship the item back to us. We will arrange for the carrier to collect it if necessary. Regrettably, we will not be able to process claims for damaged goods if this is not reported to us within the indicated time frame of 5 business days and/or if the original packaging materials have been discarded.
Special order items:
Returns of special order and custom items are subject to a 20% restocking fee. Refunds do NOT include original or return shipping charges. These items will be marked as such in their product description.